Joe Chemali
Sales
Efficient order assignment
Thanks to the map view, restaurant staff can combine orders in the same area. Orders can be assigned and unassigned to drivers.
Delivery Management
Delivery is our expertise. We enable you to optimize sales with dynamic delivery areas and full fleet management. Stores can manage the delivery service and driver fleet as part of our omnichannel solution for restaurant chains. Delivery management has never been easier.
- Dynamic delivery areas
- Real-time driver tracking
- Vehicle and fleet management
Driver management
Create driver profiles for your fleet with contract details, hours, salary, and associated store locations.
Vehicle management
Assign vehicles, such as bikes, scooters and cars to drivers to track driving history and make sure routes are calculated according to the vehicle assigned.
Delivery area radius
Configure with our help the delivery radius of the store and decide on store priority if multiple stores serve one area.
Delivery tracking
Restaurant staff can monitor the exact location of the drivers by equipping them with the S4D Driver App. The GPS tracking shares the location on the map view with the restaurant staff and customers. Drivers can change the delivery status on the Driver App to notify the restaurant on the go about the successful delivery.
Delivery pricing
Configure different pricing for delivery areas and stores.
Third-party delivery integrations
Our Point of Sale (POS) integrates seamlessly with third-party delivery platforms, such as UberEats, Deliveroo, JustEat Takeaway, and many more. This is realized through direct integrations and partnerships with Deliverect.
Advantages of our delivery management
Easy fleet management
Vehicles can be assigned to multiple drivers and the driver history revisited in case of damages or checks.
Digital expense tracking
Access expense reports that list delivery-related expenses, including fuel or vehicle maintenance costs.
Flexible delivery areas
We work with polygon localization. You can easily define the delivery areas directly in the system's back end using Google Maps. Your dedicated Customer Success Representative is here to help.
Store localization
Customers enabling the localization setting on their browser are conveniently connected to the closest store to start the order. Manual address entry is also supported.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our delivery management?
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Which vehicles can I assign to delivery drivers?
You can assign any vehicles you might have to deliver your food. Bikes, scooters, and cars are common means of delivery and are easy to add to your fleet.
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Is tracking the delivery a violation against my drivers?
No. Drivers consent to the terms and conditions before downloading the Driver App onto their devices.
The delivery tracking is only active when a driver is delivering an order. The delivery tracking is not active as soon as the Driver App is inactive.
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How can I schedule my drivers?
In order to schedule your drivers in a cost-efficient manner the S4D sales reports help to identify hungry hours and less busy hours.
With the HR module, you can digitally schedule the ideal number of drivers depending on the expected sales and the projected labor costs displayed in the scheduling tool.
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Can I pay my drivers directly after their shift?
Yes. Upon clocking out on the POS a communication window will display the daily wage for the driver and you can pay it to him or her.
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My fleet has different vehicles, such as bikes and cars. How are the routes and the estimated time of arrival (ETA) calculated?
The route and ETA are calculated depending on the vehicle type that is assigned to your driver. In this way, we can find the fastest and most appropriate route for your driver and calculate an accurate ETA.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Contact us
Reporting
Enjoy easy access to ready-to-consume data analytics and reports. Compare performance and expenses businesswide, for multiple stores, or per individual store. Get accurate insights to grow your profitability.
- Real-time data
- Access from anywhere
- Customizable reporting available
Dashboards
Preconfigured dashboards show in a user friendly design, labour cost in percentage, Net Promoter Score (NPS), labor productivity, orders per trip, product performance and much more.
More than 40 reports
Preconfigured reports help to manage your business with actionable data. Reports including driver reports, daily sales, inventory, operational, payment, order type, and voids.
Choose parameters
Every report allows you to choose different parameters to specify the information. You can choose a certain time period, a certain product, store employee depending on the information you want to retrieve.
Performance comparison
As headquarters, you can compare the performance and actionable data chain-wide or between stores also against the chain-wide average.
Product performance
Analyze the product performance with restaurant reporting to understand the high-profit products and the most sold and highest ranked products compared to the least sold and worst ratings.
Advantages of our reporting
Own your data
All data gathered is shared with your business in a user-friendly way to support your business growth.
Chain-wide comparison
Chain-wide data helps you to measure the performance of individual stores compared to the chain average to understand trends.
Increase revenue
Actionable data allows you to identify profitable products and campaigns. You can also measure cost intense areas of your business, such as labor and inventory costs. Measuring these helps to decrease costs and focus on high-profit products.
Determine your net profit
Reporting on expenses, inventory and labor costs help you to determine your costs of goods sold (COGS) to measure the profitability of your business.
Quantify your service quality
By measuring reviews and the Net Promoter Score (NPS) you quantify your service quality and can measure improvement.
Quantify your service quality
By collecting quantitative and qualitative reviews such as the Net Promoter Score (NPS) you can quantify your service quality and measure improvement.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our delivery management?
-
From which sources does the data for the reports come from?
We measure data throughout the complete order journey including all of our S4D products and integrations.
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What is the value of chain-wide reporting?
Chain-wide reporting provides headquarters with actionable data to compare stores against the overall average. It also helps to identify consumer trends and to improve business operations.
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What is the value of retrieving the data from S4D?
Our omnichannel solution provides you with the maximum amount of data insights that we share with you as part of our service. As our solutions cover the complete order journey and integrate with the payment provider and delivery platforms, you obtain data from every step of the order journey to improve your business operations end-to-end.
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What is the Net Promoter Score (NPS)?
The Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or service to others on a scale of 0-10. It can also be used in combination with other feedback questions. The NPS can help to predict the performance of your sales channels.
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What information is worth measuring as a quick-service restaurant chain?
As a quick-service restaurant chain you should know your best-performing and worst products. It is also important to measure service quality, such as driver ratings. Both information can be retrieved from customer reviews.
You should also be able to measure the Net Promoter Score (NPS) as this provides you with a tool to quantify customer satisfaction levels.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales
HR Module
Human resource-related topics can be easily handled within our HR module for restaurant staff management.
- Manage access rights
- Staff planning
- Digital and editable
Manage employee accounts
Configure basic details of employees (including salary) to create employee accounts. Employees can clock in and clock out. This helps to keep monitor schedules and to create time-tracking reports.
Staff scheduling
Create online work schedules and share them easily with employees via email in a few clicks. The digital work schedule can be copied and re-used to avoid additional administrative work.
Wages projection per week
The schedule builder includes the wages of employees. In this manner, you see already during the scheduling what the projected labor cost will be as of your planning.
Legal requirements
The system is qualified to ensure the work schedule of your employee meets legal requirements that apply to age or other legal restrictions.
Manage leave requests
The HR Module allows to approve and share holidays and other leave requests.
Push out job openings
Job openings of stores can be published on your website through the HR Module.
Advantages of our HR module
More efficient staff planning
With the online schedule tool, you can plan your staff across all functions in one easy tool.
Time tracking reports
You can track the shifts and activities of staff employees. By digitally recording the start, activity, and end of the shift you obtain an accurate report of hours worked across the whole chain and specific stores.
Cost control
By tracking labor costs and schedules digitally store owners have a tool to identify cost-efficient shift planning.
Paperless scheduling
Reduce the number of print versions after editing.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our delivery management?
-
What is the benefit of a digital employee restaurant scheduling system?
The benefits are an intuitive design that provides you with useful information, such as cost per employee, while you plan the schedule for the upcoming weeks. Changes can be easily made and the schedule updated.
-
What are examples of legal regulations which are recognized by the human resource system?
Examples include age-specific regulations, such as the inability to add more hours to an underaged employee after the maximum amount of hours worked per week has been reached.
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How do store owners set up employees in the HR Module?
In the HR Module of the restaurant POS, employees can be added and wages allocated to the employees.
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Is it possible for restaurant staff to pay employees immediately after the shift ended?
Yes. The POS is able to display the daily salary which the employee is entitled to after clocking out of the system even without going through the end-of-day process.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales
Inventory Module
Start understanding stock levels, costs, and sell-through rates with our Inventory Module and enjoy an overview of the movement of goods across your restaurant chain.
- Digital stock management
- Estimated and actual stock-level reports
- Cost tracking
Track delivery
Arriving stock items can be tracked with additional information, such as amount, costs and suppliers.
Returns
If stores have a surplus of stock items a transfer to a different store from your restaurant chain can be initiated and tracked.
Losses and wastage
Count losses and wasted items to understand the resulting costs.
Expected and actual stock
Decide on counting routines and easily detect inconsistencies of expected and actual stock levels and their allocated costs.
Out-of-stock setting
The S4D stock warning option allows stores to temporarily set product options or products as out-of-stock for the specific sales channels of the store without affecting the rest of the restaurant chain. While out-of-stock, consumers can’t order these items anymore.
Inventory reports
Check several preconfigured inventory reports to track the movement of goods and the associated costs across the whole chain and for single stores.
Advantages of our Inventory Module
Control costs and cost of goods sold
Gain cost control thanks to digital stock tracking and inventory cost reports. Monitoring incoming, used, and outflowing stock helps to calculate the cost of goods sold (COGS) to identify the net profit.
Accurate cost tracking
Configure your recipes in the backend for accurate cost calculation. See the difference between actual and theoretical inventory levels chain-wide.
Increased customer satisfaction
Indicating out-of-stock items across all sales channels improves the customer journey and helps restaurant staff when taking phone orders.
Less wastage and theft
Tracking inventory on a regular basis helps understand food waste and prevent employee theft.
Cost efficient order cycles
Improved stock ordering (time, amount supplier) based on historical stock data.
Save money
Save money thanks to enhanced order cycles, daily tracking, and menu engineering.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our delivery management?
-
How does the inventory calculate the expected stock levels?
The calculation is based on the recipes that you have configured in the back end and the type and amount of orders placed through all your sales channels.
-
How can the restaurant inventory management of a restaurant chain benefit from digital stock counting?
The benefit for restaurant chains is that all data is streamlined in one digital inventory system. The unification of the information makes it easier to compare and retrieve data.
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If a store sets a product as out-of-stock, does this affect the rest of the restaurant chain?
No. When a product is set to out-of-stock only the Website, Consumer App, POS, and Self-Order Kiosk of the specific store will gray out the product.
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Can I integrate my order process?
Order integration to connect directly with your suppliers can be requested.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales
Central Menu Management
Manage and configure menus for stores and all channels in one central system. Stores can localize the menu when needed while customers enjoy a consistent order experience across your restaurant chain.
- Centralized menu creation
- User-friendly design
- Cloud-based
Pricing and fees
Configure the pricing and delivery fees from a headquarter level chainwide.
Products and toppings
Add products, options, and toppings to categories to create a structured menu experience on the POS, Self-Order Kiosk, Website, and Consumer App. Each can be supported by appealing images that match the platform.
Coupons and special promotions
Configure coupons and special promotions across all sales channels. Decide on the time period of promotion and whether or not it is a single-use coupon, can be combined with others, and much more.
Advantages of our central menu management
Save time on administration
Configure everything menu related in one part which will be reflected in all sales channels.
Flexibility to react to local needs
Create local menus or offer the option to adapt your central menu by stores to adapt to local needs.
Consistent customer experience
Across the whole chain customers will see the same products to ensure a familiar experience. Will show on the top as navigation on the sales channels for easier navigation for user and order intake.
Reduced error rate
By eliminating the need to create menus for different sales channels the error rate of wrong prices and typos decreases.
Increased consumer safety
Configured nutrition information and allergens inform consumers on the Website, Consumer App and Self-Order Kiosk about whether or not a certain product is safe for consumption in case of intolerances.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our delivery management?
-
When working with UberEats, Just Eat Takeaway, or other third-party delivery platforms, will the menu also integrate with these?
We have several direct integrations, and when we don’t have a direct integration you can use our partner Deliverect to make sure all the orders come into our system. As a result of this, you save time, as you don’t have to upload the menu on all the different platforms, but you can all do it from S4D.
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If stores run out of a certain product, how can it be displayed as out-of-stock on the specific online ordering website and app?
Store employees can use our inventory module on the POS to activate the stock warning for a specific product or option. This will show the product or option as “currently unavailable” on all their S4D sales channels, such as the website and mobile app for online ordering, POS, and self-order kiosks. Customers outside of the delivery area of the restaurant will still be able to order the product and option.
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Can I upload images for products, coupons, and categories?
Yes. All of our channels support visuals to make it even easier to choose the right and most appealing product.
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What if I need support for menu-related matters?
We offer support via WhatsApp chat, email, and phone during the store opening hours and according to the SLA.
Our support agents are trained to speak various languages to help in an efficient manner.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales