Joe Chemali
Sales
Increased conversion rate
Our Consumer App generates monthly conversion rates of up to 45%. Personalized communication, promotions, and an appealing layout and design optimize the order experience.
Consumer App
Launch the app in your brand, enabling customers to order directly via your own app to increase online orders that you deliver yourselves.
- Available for iOS and Android
- Optimized for positive reviews
- Customizable branding
Upselling capabilities
Choose upselling products to increase the average order value and compliment your customer’s order. You can place cross-selling products between menu items, order steps, or before the final check-out.
Loyalty program
Customers can sign-up for your loyalty program. You can choose which online and offline order channels you want to add to your loyalty program so that customers can collect points, save up for larger discounts, or redeem them.
Push notifications
Schedule push notifications to send relevant marketing information during a specific point in time or event-specific, for example on Valentine’s Day or the Champions League Final.
Push notifications to inform the customer of the order status are also supported so that customers know when the order has been received, is being prepared, on its way, and delivered.
Order tracking
Customers can use the mobile app to track the delivery status of their online orders. In this way, customers can check if the order has been received and when it is being prepared, on its way, and delivered.
In combination with the Driver App, consumers can even follow the delivery route on the Consumer App once the driver has set the order status to “on its way”.
App store rating optimization
We can help to collect more positive reviews and ratings on the app store to improve your overall app rating. Thanks to a higher app rating, consumers are more likely to download your app from the app store.
One-click ordering
We minimize the number of clicks needed for a customer to place an order. Saved orders can be placed by consumers with one click only.
Advantages of our Consumer App
Increased revenue
Upselling and push notifications help to increase average order value (AOV) and remind customers to order from you to increase retention. Moreover, with your own food delivery app, you increase your profit margins compared to orders placed through third-party delivery platforms.
Higher customer retention
Personalized messaging in the mobile app and push notifications strengthen the relationship between your brand and your customers.
Easy menu management
The Consumer App is linked to central menu management. All changes are reflected at the same time as in all other S4D sales channels and across all your stores.
UI and UX expertise
We test and develop UI and UX continuously to improve conversion and provide your restaurant chain customers with a similar online order experience as third-party delivery platforms.
Customer analytics and reviews
We help you collect and analyze data to strategically best reach your customers. We measure the Net Promoter Score (NPS) and provide you with the information to calculate your cost of acquisition per customer. Plus, we help you increase your app store rating.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our Consumer App?
-
What happens to orders once they are placed online?
Online orders show immediately in the POS in the “all orders overview”. They also appear on the Kitchen Display System on the Make Screen so that your kitchen staff can immediately start preparing the food.
Your customers are able to track the order status progress on the Consumer App. Stores using the Driver App can even provide the location of the driver to the customers.
-
Why does it make sense to set up your own mobile app for online ordering? I am already using third-party delivery platforms.
With your own online ordering app you benefit from more data insights to measure the success of your marketing and operational activities. You can also achieve higher profit margins and create a direct relationship with your customers.
Third-party platforms are a good addition to your own direct order channels.
-
What happens if one of the stores ran out of a specific product?
In the POS restaurant managers can mark a product as out-of-stock. This product will then be temporarily marked as unavailable on all sales channels of the specific store, including the Consumer App. Other stores are not affected.
-
How does a customer choose the right store for delivery or pick-up?
As headquarters, you define the delivery areas per store. We configure them accordingly. Depending on the manual input address or location of the customer the store will be selected.
-
Are all promotions and coupons available across the complete restaurant chain?
You can create chain-wide and local promotions. Moreover, you can choose the time period of a promotion, the products included, and decide whether it is for single use or multiple uses.
-
How are food preferences, allergens, and nutrition scores shown on the app?
You can add food preferences, allergens, and nutrition scores to all your products and options. Customers can filter or search for specific product characteristics and click on items to see the nutrition information.
Get more information
and book a business strategy call or product demo.
Website
Add a feature-rich website to increase online orders and enhance customer experience. Our website is constantly tested to improve conversion and stay ahead of competition. It integrates seamlessly with the restaurant POS, Kitchen Display System, and Delivery system in order to provide a transparent flow and optimize data collection.
- Conversion optimization
- Customizable branding
- Mobile-first design
Localization
Depending on your store delivery radius, customers who accept localization are conveniently allocated to the local menu of the closest store. Manually changing the address is possible.
Customizable products and toppings
Customizable products give your customers the freedom to create their favorite products to meet food preferences or avoid allergens. Configure choices from dough type, size, base ingredients, or toppings to give your customers maximum freedom. Offer pizzas with multiple flavors, such as half, half, and four tasty, or self-created sandwiches and much more.
Promotions & coupons
Offer special promotions and coupons which can be redeemed online. You can set up a promotions category to display all promotions in one place. You can also add redirecting banners that immediately add a promotion to the basket or send the customer to the desired page. Whether a coupon is added automatically to the cart or not can be configured per coupon.
Upselling capabilities
Choose upselling products to increase the average order value and compliment your customer’s order. You can place cross-selling products between menu items, order steps, or before the final check-out.
Loyalty program
Customers can sign-up online for your loyalty program. You can choose which order channels you want to add to your loyalty program so that customers can collect points, save up for larger discounts, or redeem them.
Fast check-out and order tracking
We minimize the number of clicks needed for a customer to place an order. This increases conversion and user experience. Customers can then track the order status and live location of the driver after the food is ordered.
Advantages of our Website for online orders
Easy menu management
The website is linked to central menu management. All changes are reflected at the same time as in all other S4D sales channels across your restaurant chain.
Increased customer retention
The fast check-out process and the option to share the status of the order journey on the website with your customers improve the order experience. Promotions and loyalty programs further increase the number of orders per customer (retention).
Higher average order value
Special offers and upselling items on the website increase the chances of a higher average order value and generate more revenue. On average we increase average order value by 12% with the features we offer in our solution.
Optimized conversion rate
Combining digital marketing solutions with an e-commerce website, we optimize traffic generation and continuously increase conversions with an efficient order process.
Customer analytics and reviews
We help you collect and analyze data to strategically best reach your customers. We measure the net promoter score (NPS) and provide you with the information to calculate your cost of acquisition per customer.
Increase profit margins
With your own easy-to-use website, you increase your profit margins compared to orders placed through third-party delivery platforms.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our online ordering Website?
-
Why does it make sense to set up your own mobile app for online ordering? I am already using third-party delivery platforms.
With your own online ordering app you benefit from more data insights to measure the success of your marketing and operational activities. You can also achieve higher profit margins and create a direct relationship with your customers.
Third-party platforms are a good addition to your own direct order channels.
-
Can I measure the online conversion of customers per store?
Yes. With our analytics service, you can measure the exact online conversion rate per store or chain-wide.
-
What happens to orders once they are placed online?
Online orders show immediately in the POS in the “all orders overview”. They also appear on the Kitchen Display System on the Make Screen so that your kitchen staff can immediately start preparing the food.
Your customers are able to track the order status progress on the Consumer App. Stores using the Driver App can even provide the location of the driver to the customers.
-
How are food preferences, allergens, and nutrition scores shown on the app?
You can add food preferences, allergens, and nutrition scores to all your products and options. Customers can filter or search for specific product characteristics and click on items to see the nutrition information.
-
Some of our stores have businesses as customers. How do you handle frequent and large business orders?
Companies can register and open a business account at a certain store. Your stores will then verify the accounts. This allows benefits such as pay on account. As all customers, especially companies can benefit from our order-in-advance option.
-
Are all promotions and coupons available across the complete restaurant chain?
You can create chain-wide and local promotions. Moreover, you can choose the time period of a promotion, the products included, and decide whether it is for single use or multiple uses.
-
What happens if one of the stores ran out of a specific product?
In the POS restaurant managers can mark a product as out-of-stock. This product will then be temporarily marked as unavailable on all sales channels of the specific store, including the Consumer App. Other stores are not affected.
-
How does a customer choose the right store for delivery or pick-up?
As headquarters, you define the delivery areas per store. We configure them accordingly. Depending on the manual input address or location of the customer the store will be selected.
Get more information
and book a business strategy call or product demo.
Joe Chemali
Sales
Self-Order Kiosk
With our Self-Order Kiosk, you add a reliable order intake system to your restaurants that takes no vacation days. Customers can order contactless and enjoy full privacy.
- Cloud-based
- Intuitive design
- Built for restaurant chains
Intuitive design
Customers can easily navigate through your menu at their own speed. The display offers the same decluttered and structured menu as your online order channels.
Promotions
You can display your usual promotions or configure promotions that are only available for self-ordering options. This makes ordering on the Self-Order Kiosk even more attractive.
Upselling capabilities
Increase revenue by offering upselling products to complement the food choices. You can add them between products, order steps, or right before the check-out.
Multiple languages
Easily serve customers in different languages by configuring the languages your customers speak.
Payment method
Our payment integrations ensure that your customers can pay with their preferred method. Online, by card or cash, you can choose.
Advantages of our Self-Order Kiosk
Higher average order value
An attractive user experience targeted upselling, high-resolution images to advertise products and a relaxed order experience leads to dramatically increased AOV through self-order kiosk orders.
Increased order accuracy
When customers place their orders themselves the chances of flawed orders due to an error during the order intake vanishes. This reduces waste, and frustration and increases customer and employee satisfaction.
Reduced labor costs
By introducing self-order kiosks to your business you can decrease the number of employees for order intake. This reduces the dependence on restaurant staff and labor costs, which directly influences the net profit.
Improved customer experience
With fewer queues at the counter and less stressed restaurant staff the service quality and food quality increase.
Lower entry barriers for dine-in options
Without the need for additional order intake personnel, dine-in options can be established at lower costs.
Faster onboarding
The intuitive user interface and the possibility to upload training videos to the POS before the first shift reduce the onboarding time of employees by more than 20% on average.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our restaurant Self-Order Kiosk?
-
What happens once a customer places an order on the S4D Self-Order Kiosk?
The order will appear in the “all orders” overview in the POS. The order will also appear on the kitchen display system on the Make Screen. In this manner, the kitchen staff can directly start preparing the order.
-
Do I need to launch self-order kiosks in all my stores at the same time?
No. Together we can create a roll-out plan that suits your business best and identify the stores that are most suitable for adding the self-order kiosks first.
-
How does the S4D support structure look like?
Partners have a dedicated Customer Success responsible to ensure a smooth partnership.
In addition, we offer support via WhatsApp chat, email, and phone seven days a week. Our support agents are trained to speak various languages to help in an efficient manner.
Get more information
and book a business strategy call or product demo.
Joe Chemali
Sales
Point of Sale (POS)
With our cloud-based Point of Sale system, you simplify the operational workflows in your store. An intuitive order intake and automated workflows make it easy to operate. The functionality is tailored to meet the needs of restaurant chains. It offers takeaway, pick up, delivery as well as dine-in features.
- Cloud-based
- Hardware-independent
- Built for restaurant chains
Intuitive design
Product and most sold items categories make it easy to structure your menu. Instead of only displaying the product and category names, you can add colored images or icons to make navigating through your menu even easy.
Customer and order data
Once a customer orders, the contact and order details can be saved for a quick order intake in the future or to check the order history in a support case.
Delivery integrations
Thanks to our integrations with third-party delivery providers, such as UberEats, Just Eat Takeaway, and Deliveroo, as well as our integration partnership with Deliverect you have all orders directly in the POS. No more need for additional tablets or multiple tabs.
Upselling capabilities
Notifications for product upsells can be displayed to remind restaurant staff to offer additional products to customers.
Payment integrations
Thanks to integrations with payment terminal providers your customers can conveniently pay cash, by credit card, debit card, choose mobile payments or pay on account for business accounts.
Live dashboards
Visual reports on the Net Promoter Score, average order value, number of orders, and best-selling products show the individual store compared to its fellow stores and the average of the whole chain.
Advantages of our POS system
Faster order intake
he intuitive interface and historical customer and order information reduces the order intake time by more than 10%. We support touch and traditional screen navigation.
Increased revenue
Upselling reminders help restaurant staff to offer order-related products to customers during the order intake. Upselling increases the average order value and therefore your revenue.
Easy and fast payment process
Whatever payment option your customers prefer the POS can offer it. EFT payment which sends the check-out amount automatically to the payment terminal is available.
Easy menu management
The POS is linked to central menu management. All changes are reflected at the same time as in all other S4D sales channels.
Reduction of incomplete orders
With your POS and other restaurant systems in the cloud, you profit from a decrease in lost orders by up to 20%.
Faster onboarding
The intuitive user interface and the possibility to upload training videos to the POS before the first shift reduce the onboarding time of employees by more than 20% on average.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our restaurant POS?
-
What benefit does a cloud-based POS software for restaurants have?
A cloud-based POS is giving restaurant chains the flexibility to scale as the chain grows. It is also hardware-independent. This means you can choose your favorite hardware provider or keep the hardware you are using now.
-
What if I need support for the restaurant POS?
We offer support via WhatsApp chat, email, and phone seven days a week. Our support agents are trained to speak various languages to help in an efficient manner.
-
Our restaurant chain is currently using a different POS, is it possible to switch to the S4D POS?
Yes it is. If you are using Lightspeed, Toast, Square or any other restaurant POS provider we can help you to switch. As our solution is specifically tailored to the needs of restaurant chains you are likely to experience improved business processes after the switch.
-
Our restaurant chain is growing fast, is the S4D POS suitable for scaling chains?
Yes. Our platform is specifically designed for restaurant chains and franchises. The cloud-based POS offers flexibility and stability for growing businesses. We are releasing new features every two weeks to make sure our POS evolves with you.
-
Is the S4D POS system safe?
Yes. Safety is at the heart of our business. Our software offering is ISO 27001 certified. In addition, we have annual external audits to ensure the highest safety standards.
-
What happens if one of the stores runs out of a product but we use central menu management?
In the POS restaurant managers can mark a product as out-of-stock. This product will then be temporarily marked as unavailable on all sales channels of the specific store. Other stores are not affected.
-
If the POS is in the cloud, how will we receive updates, and when?
The POS system gets new updates every two weeks over the air (OTA) to ensure the latest safety standards and new features are available to you.
New updates are also communicated in our bi-weekly product newsletter which is sent to our partners.
Get more information
and book a business strategy call or product demo.
Joe Chemali
Sales