Joe Chemali
Sales
Payment channel differentiation
Enjoy the freedom of configuring your payment options per order channel (Website, Consumer App, POS, UberEats and JustEats delivery as a channel) and order type (pick-up, takeaway, delivery).
Payment Integrations
With our extensive network of international payment provider integrations, you offer your customers a seamless payment experience.
- Strong partnership
- Easy integration
- Flexible set-up
Broad payment provider network
We are integrated with more than 10 international payment providers.
Apart from paying cash, your customers can use their credit cards and debit cards as well as pay online orders using digital payment services, such as PayPal.
Configurable payment channels
Different payment providers and integrations are available through the S4D sales channels. POS, Website, Consumer App, and Self-Order Kiosk make the checkout as easy as possible for customers.
Activate/ deactivate payment methods
You can choose which payment method is available on which sales channel and for which order type.
Do you want to allow cash payments exclusively for takeaway and dine-in orders? You decide.
Payment terminal integration
The S4D POS is integrated with payment terminals so that the amount of the order is directly sent to it without retyping and additional hardware, in order to decrease manual mistakes and improve the speed of service.
Advantages of our payment provider integrations
Freedom to choose your payment provider
With our more than 10 international payment service providers you have the choice to offer your preferred payment method to customers. We have partnerships with global payment services, such as PayPal, CreditCard, Mollie, and Adyen. To ensure a smooth localized order experience, we think along with local markets when it comes to payment providers and payment methods, for example, iDeal.
Higher customer satisfaction
Local and international payment integration to ensure your customers can choose the payment method they prefer.
Payment analytics
Reporting allows you to analyze which payment methods are used across your sales channels and provides you insights into customer preferences.
One-click payment
Customers ordering from your Website and Consumer App can choose and save their preferred payment method to speed up the payment process in future orders.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our payment provider integrations?
-
Which payment providers does S4D integrate with?
We have a partnership with more than 10 international payment service providers that give you the freedom to offer the preferred payment method to customers.
We have partnerships with global payment services, such as PayPal, CreditCard, Mollie, and Adyen.
We also integrate with local payment providers to offer localized payment methods, for example, iDeal.
-
Can stores decide which payment methods are available or is this decision chain-wide?
On a restaurant chain-wide level you decide which payment provider you want to integrate with. You can also have multiple payment providers across the chain and enable or disable them per store.
Stores can in collaboration with headquarters decide which payment method is allowed when ordering in the store per POS and Self-Order Kiosk, or from the Website and Consumer App.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Contact us
Loyalty Module
With your customized restaurant rewards and loyalty program, you increase brand loyalty and customer retention. Reporting helps to measure the efficiency of the rewards system.
- Digital rewards system
- Multiple tiers
- Customer and rewards analytics
Customizable configuration
Create your unique rewards and redemption structure. You decide on the different loyalty tiers and what requirements need to be fulfilled to achieve to move to a higher tier. You set the rules for customers to collect points and when they expire. Give discounts, free products or let customers save for presents.
Across all channels
The Loyalty Program applies to all your S4D sales channels and can be collected and redeemed on your Website, Consumer App or in-store.
Loyalty campaigns
Configure loyalty campaign codes, such as extra rewards on the birthday of Loyalty Program members or additional points when ordering during a specific period of time.
Special promotions
Next to promotions across all loyalty program members, you enjoy the flexibility to create tiers-specific coupons and discounts, for example, 30% off all the baskets for the premium tier.
Manually adjustment
The system allows points to be manually revoked or added if this is required.
Actionable data insights
For consumers to participate in your loyalty program, you can require customers to share more personal data with you upon the signup. In this manner, customers give you extra data in return for having the perks of a loyalty program.
Advantages of our Loyalty Module
Higher order frequency
Data shows that loyalty members on average order 3.5 more frequently than non-members. Increase your revenue without additional marketing costs.
Free marketing tool
Configuring a digital loyalty program is included in the service offering and gives you a free marketing tool to tighten your relationship with your customers at no extra cost.
Increased customer retention
You can measure the lifetime of the customers and prove that customer retention increases if customers are part of a restaurant rewards program.
Data analysis
Preconfigured and customized reporting allows you to track your promotion performance. Comparing data of non-loyalty members and loyalty members shows different customer behavior.
Targeted marketing
Marketers obtain easy-to-consume reports and customer information to prepare targeted marketing campaigns that increase overall revenue across the chain or for local markets.
Full flexibility
The S4D Loyalty Program can be fully customized. From reward structure to campaigns and special offers you decide how to reward your brand fans.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our Loyalty Module?
-
Can rewards also be granted to customers coming to the store?
Yes. Our POS is designed to easily link customer profiles to orders and the reward structure. S4D is able to offer your digital Loyalty Program to customers ordering across all your sales channels.
-
What data can I obtain in the reporting and how does it benefit my restaurant chain business?
The reporting can be customized to your needs. Actionable reporting includes customer behavior information, product, and marketing insights. Average Order Value (AOV), order frequency, and revenue generated by non-members and members can be measured to understand customer behavior.
Promotion-related actionable reports such as new sign-ups or the usage of a promotion code help to measure marketing campaigns. Product costs per redemption let you understand which products cost your business the most or least when paid with rewards.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales
Contact us
Net Promoter Score (NPS)
Know what your customers think. The reviews and the net promoter score (NPS) help your restaurant chain to understand how product, stores, and service is perceived by customers.
- Review dashboard
- Net Promoter Score (NPS)
- Chainwide and focused view
Online surveys
Customers receiving an invitation to rate their order experience via email, app notification, or text message can fill out the survey conveniently online. Find out how customers perceive the food, delivery, or overall experience of ordering with you.
Customizable questions
Configure your own questions in the language and style suitable for your customers and add images or GIFs to make it fun. Templates are available.
Chain-wide or focused NPS
The NPS reporting provides you with the possibility to see the average across the whole chain as well as to focus on a specific store, product, or employee. This allows a comparison between stores, regions, and performance against the chain-wide average.
NPS reporting period
Compare either 7 days, 30 days, or 90 days of NPS performance.
Available on the POS
The review and NPS dashboards can be easily accessed through the POS. This enables the possibility to check the performance at any time for restaurant staff to see how their store is performing compared to other stores.
Advantages of consumer data
Actionable customer insights
Know what the customer thinks about the service and products of your restaurant chain.
Menu engineering
Identify the best and worst performing products and adjust the menu and pricing accordingly.
Increased store performance
The gamification and availability of the dashboard in the store motivate to increase performance of employees.
Increased service quality
By making ratings and qualitative feedback available to customers which can be traced back to stores, drivers and kitchen staff are motivated to increase the quality of food and delivery service.
Identify training opportunities
Continuously below-average performing stores might need more attention and training to perform as desired. Measuring performances helps to identify these.
In-depth feedback
You can access the complete written customer feedback to give NPS scores and ratings a context and start effective measures for improvement.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about the Net Promoter Score?
-
What is the Net Promoter Score?
Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or service to others on a scale of 0-10. It can also be used in combination with other feedback questions
-
What information is worth measuring as a quick-service restaurant chain?
As a quick-service restaurant chain owner you should know your best-performing and worst products. It is also important to measure service quality, such as courier ratings. Both information can be retrieved from customer reviews.
You should also be able to measure the Net Promoter Score (NPS) as this provides you with a tool to quantify customer satisfaction levels.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales
Contact us
Consumer Data
Understand your customers better and obtain actionable data chain-wide and focussed. Our restaurant software covers the complete order journey and integrates with the payment and delivery providers if applicable so that you obtain data from every step of the customer journey to improve your products and service end-to-end.
- Customer information
- Consumer preferences
- User trends
Track the full customer journey
From the moment a customer visits your Website until the successful check-out you are able to follow the journey.
Google Analytics tracks when ads are being viewed by customers as well as where, when, and what orders are placed.
Customer reviews
We help you collect actionable feedback. You can set up customer surveys on relevant topics, including Net Promoter Score (NPS), in various languages and benefit from the real-time availability of the results.
Analyse consumer behavior
Access to reporting on average order value (AOV), order frequency, preferred sales channels, and much more consumer-specific information.
Contact information
User accounts and loyalty programs can provide you with information to tailor personalized messages to customers who opt-in to hear about your news and promotions.
Historic orders overview
Orders from Website, Consumer App, POS, and Self-Order Kiosk are conveniently linked to customer profiles. In this manner, you can follow the order history of a customer and conveniently take phone orders.
Advantages of consumer data
100% customer data ownership
You maintain full ownership of customer data to make informed business decisions and power growth.
Understand your customers
Be informed about which order channels and habits your customers share to identify preferences and build your marketing activities accordingly.
Efficient marketing campaigns
Analyzing consumer behavior helps to schedule marketing messages and optimize the timing of emails or push notifications.
Measure cost of acquisition
Track the customer journey to calculate the cost of acquisition and lifetime value of a customer.
Improve service quality
Chain-wide comparison of customer reviews and NPS surveys helps to identify business areas, stores or operations in need of improvement and create a healthy competition between stores to deliver excellent service.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about consumer data?
-
What is the value of chain-wide reporting?
Chain-wide reporting provides headquarters with actionable data to compare single stores against the overall average. It also helps to identify consumer trends and to improve business operations.
-
Is tracking consumer data legal?
Yes as long as the information is anonymized and users agree to certain cookie settings.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales
Contact us
Chain-wide Business Data
Obtain actionable data and reporting chain-wide. We cover the complete order journey and integrate with the payment and delivery providers so that you obtain data from every step of the order journey to improve your business operations end-to-end.
- Chain-wide reporting
- Focussed store reporting
- More than 40 reports at availability
Preconfigured reports
Preconfigured reporting comes as default and helps to track sales, inventory, product performance, delivery times, tips, and much more. Reports can be accessed in the store using the POS or anywhere online using a laptop or mobile phone.
Customizable Power BI reports
Depending on your needs you can build customized reports to analyze your business operations, marketing activities, and customers even better. Our Power BI integration gets you all the data you need and the freedom to visualize it.
Real-time availability
Data is available on reports and dashboards in real-time, available online, and downloadable as excel or PDF file.
Return on investment
We measure the customer lifetime and marketing activities to allow you to calculate the return on investment (ROI) for marketing activities.
Advantages of chain-wide business data
Quantify your service quality
By measuring reviews and Net Promoter Score (NPS) you quantify your service quality and can measure improvement. The transparency of top and low-performing stores creates natural motivation for stores to strive for excellence.
Granularity of sales
You see on a chain-wide or store focussed level which products sell the most on which occasions and through which specific channel at what time.
Improve marketing strategies
Sales information and marketing campaign reports, such as coupon redemption, help improve your marketing strategy.
Reduce inventory costs
Digital inventory reporting helps to measure your cost of goods sold (COGS) and track inventory movement to improve net-profit and reduce wastage.
Chain-wide comparison
The possibility to measure chain-wide data helps you to measure the performance of individual stores compared to the chain average or selected benchmarks to understand trends.
Increase revenue
Actionable data allows you to identify profitable products and campaigns. You can also measure cost intense areas of your business, such as labor and inventory costs. Measuring these helps to decrease costs and focus on high-profit products.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our chain-wide business data?
-
What is the value of chain-wide reporting?
Chain-wide reporting provides headquarters with actionable data to compare single stores against the overall average. It also helps to identify consumer trends and to improve business operations.
-
What is the value of retrieving the data from S4D?
Our omnichannel solution provides you with the maximum amount of data insights that we share with you as part of our service. As our solutions cover the complete order journey and integrate with the payment and delivery providers, you obtain data from every step of the order journey to improve your business operations end-to-end.
-
Where does the data for the reports come from?
We measure data throughout the complete order journey and via all of our S4D products and integrations.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain
Joe Chemali
Sales